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How Technical Support Differs from Consulting ...
Technical support is a reactive operation.
When your existing solution -- PC,
network, printer, Web browser -- stops working correctly,
you need fast and efficient relief.
Your customer satisfaction and your
profitability depend on day-to-day predictable performance. Here are some
examples of the problems that VB Expressions fixes on an everyday basis, so that
you can get your
work done:
- PC Won't Start-up?
- PC Won't Shut Down?
- Email Down?
- Too Much Email?
- Need A Quarantined File?
- Need to Get RID of A Quarantined File?
- Blue or Black Screens, No Windows?
- System Slow?
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- Seeing Pop-ups Constantly?
- Web Site Won't Open?
- Network Down?
- Can't Print?
- Viruses? Spyware? Rootkits?
- Can't Get Rid Of Old Programs?
- Need New Programs Installed?
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Key VB Expressions Benefits
- We work on your site! No special
travel charge!
- Flexible hours -- we work when it is convenient for
you, not us.
- We protect
your data and configuration! The cheapest "solution" from other
providers is to erase your hard disk (with the comment "You did have
back-ups, right?"), and let you start
from scratch. Our practice is different, and we rescue rather than
replace 95% of the PC configurations we touch.
- Experience with a wide customer base helps us understand the most common
problems, leading to quicker solutions.
- Multiple local and out-of-state suppliers, to get
you the best deal on replacement materials required, with
no mark-up.
- We can optimize your systems, from plugging security holes to installing
the hardware drivers that manufacturers "forget" to apply. Our clients tell
us their computers run better than new.
Key VB Expressions Capabilities
- Hardware and Software Fixes
- Experienced with multiple vendors support sites, hardware and software
- Years of Experience with Every Version of Microsoft Windows® (Yes, back
to 1.0!)
- Windows® is likely to be your desktop
choice; why work with folks expert in other systems?
- Servers, Networks and Desktops Supported
- We take care of all classes of PCs and problems -- home PCs too!
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